I had a pretty good experience with Haven Brook homes. But at the same time they are full of ***.
I moved into there home in Birmingham, Alabama in May 2016, and we had a very very bad wasp and bee problem right outside the back door. They told me that they do not do anything pertaining to the outside of the homes and it was our responsibility to get rid of them because they only handle things in the inside of the house. We moved in and the grass was not cut, bushes were overgrown and we had to cut the yard (front and back) and cut down bushes. Fast forward (move out time) moved out early and still paid rent.
Everything was ok on the inspection and I get a bill for $200 for uncut grass. Who charges $200 for uncut grass???? We returned the home back to them in the same condition that we received it.
So needless to say, the put that on my credit. People in the office also do not handle business very well, and I will never rent from them again.
Product or Service Mentioned: Havenbrook Homes House Rental.
Reason of review: Bad quality.
Monetary Loss: $287.
Preferred solution: Let the company propose a solution.
I liked: Home.
I didn't like: Solutions to problems.