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I have been a resident of HavenBrook homes for 5 years. The initial issue as I entered the home is that the gas heater was installed incorrectly and the gas company would not turn on my gas due to it being a hazard.

I contacted the company and they actually wanted me to spend multiple nights in February with no heat. After a much communication and continuous calls they dispatched emergency maintenance. Fast forward a year or two, minor maintenance around the home was needed to include basic wear and tear repairs. I was informed by the company that they do not maintenance wear and tear repairs within the property.

Fast forward to this year 2021. I had a massive water leak beneath the crawl space within the home. After calling the maintenance company it took approximately one week for anyone to come and tend to the issue. The result was a massive water bill of $15,000 dollars yes thousand...not a typo....One month later, we were faced with the same issue only this time in front of the home which added an additional $3,000 to the water bill.

I had to fight with the property manager and eventually submit a formal complaint in order to receive invoices for the water bill adjustment. AND NOW THE FINALLE...There are rodents within the home and it has taken them 2 weeks to even address the issue. I mean real life rodents that are crawling through our home at night as we sleep. We have contacted the property manager many times with no response to emails, no answered or returned phone calls.

At this point, we are looking for a lawyer. DO NOT....I REPEAT DO NOT RENT FROM THIS COMPANY. They do not care about their properties or their tenants. No one seems to know who the manager or the owner is to get any assistance with this.

They are slum lords and their entire setup is created to help them remain slum lords. They are theives and they will take your money without any care or concern for your family and your living conditions.

DO NOT RENT FROM THIS COMPANY. Anyone interested in joining this class action lawsuit, please contact me.

User's recommendation: RUN!!! DO NOT RENT FROM THESE PEOPLE.

Preferred solution: Full refund.

Havenbrook Homes Cons: Horrible property management and extra fees, Being mislead, Property manager suck, Horrible communication, Maintenance needs never met.

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