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New Reviewer
Havenbrook Homes - Black mold
Havenbrook Homes - Black mold
Havenbrook Homes - Black mold
Havenbrook Homes - Black mold
Havenbrook Homes - Black mold
Havenbrook Homes - Black mold
I moved in and my ac flooded upon looking at all the bottom of door frames they had expanded which means it flooded and had water Daley prior to moving in, well the day I moved In July 8th, if flooded the day I moved in, October 17th a contractor finally comes back...
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Featured
ID
#2236239 Review #2236239 is a subjective opinion of poster.
Service
Havenbrook Homes Property Manager
Pros
  • Pretty homes
Cons
  • Maintenance not responding
  • All bad
  • Property manager suck
Loss
$25000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Won’t refund security deposit when they said they would

Moved out at end of lease due to them not fixing anything. Said there was no damage all rent paid on time and we would be issued a full refund. Been over 6 months and now they say they are no longer responsible for the property so we have to talk to new managers.

User's recommendation: Stay away from HavenBrook. Look at there reviews.

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ID
#3379973 Review #3379973 is a subjective opinion of poster.
Location
Newcastle, Oklahoma
Cons
  • Timeliness of service
  • Attitudes
Loss
$536
Preferred solution
Full refund
New Reviewer

I need to talk to someone

I need to know who can I talk to if I have an issue with the home I need to know who can I talk to if I have the issue with money I need to know who do I talk to if I have issue with anything about where I'm laying my head at I pay rent here and I can't get a hold of no one now emergency assistance is trying to help me and there's no way they can contact you if I can't contact you my number is 612-203-**** in my name is Mary Ferguson 1271 sherburne avenue Saint Paul
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ID
#3314520 Review #3314520 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
I need to talk to a leasing person about my home or the manager

The city is making us leave! HavenBrook never licensed the property for the year!

STAY AWAY FROM HAVENBROOK HOMES My name is Korrie Holzer. My family and I have lived in Columbia Heights, renting from HavenBrook Homes for three years. Yesterday afternoon, we were served notice to vacate paperwork from the local fire department. Per the city, HavenBrook has lost it's rental licensing in our city and we have been given 45 days to vacate the property. We have a legal lease with Havenbrook through May and plan to purchase a home then, but not before that time frame. I am currently out of work, my husband has Covid. We are freaking out. No one will call us back from HavenBrook. Every Columbia Heights resident renting with them will be homeless in 45 days because they didn't do their job. STAY AWAY FROM HAVENBROOK HOMES.

User's recommendation: Stay away!

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ID
#3271409 Review #3271409 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
New Reviewer
Original review updated by user Jan 06, 2022
My husband and I had received this email letter that reads:Its a new year and we want to help you get a Fresh Start. We want to help keep you in your home and help you get out from under your outstanding account balance from 2021. Youre invited to participate in our...
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ID
#3236166 Review #3236166 is a subjective opinion of poster.
Pros
  • House
  • Home
Cons
  • Negligence
  • Suck
  • Customer service sucks
Preferred solution
Let the company propose a solution
New Reviewer
My husband and l,received a email letter from Havenbrook that reads: Its a new year and we want to help you get a Fresh Start. We want to help keep you in your home and help you get out from under your outstanding account balance from 2021. Youre invited to participate...
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ID
#3236115 Review #3236115 is a subjective opinion of poster.
Location
Florissant, Missouri

Plumbing problems at their property

Timely manner, this company gives a tenant the run around about contacting them or us when we have maintenance issues. I contacted this company at least five times before anything got done. When I called the corporate office leaving messages, that is when the ball got rolling, it should not have to come to that point to get things done here. As a tenant we pay our rent on time or before time, so why not try resolving these issues in A TIMELY MANNER. Thank you !
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ID
#3211824 Review #3211824 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer
I have been a resident of HavenBrook homes for 5 years. The initial issue as I entered the home is that the gas heater was installed incorrectly and the gas company would not turn on my gas due to it being a hazard. I contacted the company and they actually wanted me...
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ID
#3048100 Review #3048100 is a subjective opinion of poster.
Cons
  • Being mislead
  • Property manager suck
  • Maintenance needs never met
Preferred solution
Full refund

The home that am living now is sold to another company, and heavenbrook is no where to be found.

WtfBullshitBullshitBullshitBullshitThey have sold the place, and I still don't know if I'm going to get my Security and deposit backkkkkkkmmmmmmmmmmmmmmkkkkkkkkkkmmmmmmkk(kkkkkkkkmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

User's recommendation: ..... Address iis 5083 NE 17dr Pompano Beach Florida 33064.

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ID
#3035163 Review #3035163 is a subjective opinion of poster.
Location
Miami, Florida
Do NOT RENT FROM HAVENBROOK HOMES. We have had the worst experience since we moved in (about 5 months) Most recently, our hot water heater is busted and pouring water out of our garage. We have NO HOT WATER.. We submitted a work order and called emergency Maintenance 3...
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ID
#2980327 Review #2980327 is a subjective opinion of poster.
New Reviewer

BAD SERVICE OVERALL

Havenbrook Homes - BAD SERVICE OVERALL
Well where SHOULD I START, MY RENT KEEPS CHANGING BUT I AM IN A LEASE MY RENT IS SUPPOSED TO BE $972.00, SO TELL ME WHY IT CHANGES EVERY MONTH FOR ABOUT 5 MONTHS NOW ,U SEE I HAD TO CATCH THEM CAUSE I PAY ON TIME ALWAYS, SO BUSY WITH WORK AND HOME LIFE, I FINALLY SAID WHAT A MIN, IM NEVER LATE ,UPT TIME FOR A LAWSUIT, *** NEED TO STOP TRYING TO BE SNEAKY WITH MONEY AND THEY SORRY AS *** CAUSE THEY NEVER COMPLETELY FINISH THE WORK ORDERS AT ALL OR LEAVE A COMPLETED WORK ORDER SHEET LIKE AN APARTMENT COMPLEX DOES

User's recommendation: STAY THE *** AWAY FROM LAZY SORRY UNPROFESSIONAL PEOPLE.

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ID
#2929807 Review #2929807 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Price reduction

Very poor communications

I have tried to call and email our property manager Miata Johnson many many many times with no response this is an ongoing occurrence and needs to be changed immediately we have a major concern that we need to talk to somebody about

User's recommendation: There needs to be better communications between the tenant in the property manager and upper management.

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ID
#2918166 Review #2918166 is a subjective opinion of poster.
Location
Fort Worth, Texas

LackOf communications

We have been trying to get a hold of our property manager I have made numerous phone calls numerous emails with no response we have a critical issue we need this cost for paI cannot talk to anybody about it Ken casten 1609 Willow park dr Fort Worth tx75134

User's recommendation: Better communications between tenants and management.

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ID
#2918152 Review #2918152 is a subjective opinion of poster.
Location
Fort Worth, Texas

Pissed off customers l

Have been Havenbrook customer for over three years change bank accounts and the first time we tried to pay the rent through the portal the bank will release the funds this happened three times and they said Havenbrook has not given authorization to them to release the funds now it shows that we are past due Ill try talking to our property manager about it unlock door portal yesterday so I can pay the rent and thats why it again this morning theres no excuse for this kind of customer service from your company and I am very very upset

User's recommendation: Your company needs to have a better communication systems so your tenants to talk to you like most places do.

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ID
#2869673 Review #2869673 is a subjective opinion of poster.
Location
Fort Worth, Texas

Portal locked again

After going back-and-forth with the property manager we finally got our power always unlocked and ready for us to make our rent I went in this morning and now this unreleased ridiculous calling us to catch up on the red carpet we got behind can somebody please unlock the portal Kenneth casten 1609 Willow Park Dr., Fort Worth, TX 76134
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ID
#2868984 Review #2868984 is a subjective opinion of poster.
Location
Fort Worth, Texas

I am rather upset with Haven Brooks customer service and property management practices

Every time I call customer service at the main office they claim they dont have any phone numbers for Havenbrook homes representative that to me is a ridiculous statement for me if theyre in customer service they should have a way to get a hold of other people in the company or referred me to

User's recommendation: Havenbrook Home’s has the worst communication system of any company I’ve ever dealt with the property manager hardly ever return phone calls or emails.

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ID
#2867485 Review #2867485 is a subjective opinion of poster.
Location
Fort Worth, Texas

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